NDIS supports · Cooranbong, NSW
We work alongside NDIS participants across Lake Macquarie, Newcastle and the Central Coast — at home, out in the community, and everywhere in between. You choose the supports. You choose who turns up.
Getting started
No pressure at any point. If we're not the right fit, we'll say so and help you find someone who is.
Call, email or send the referral form. Tell us what you need and how your plan is managed. Support coordinators and families are welcome to enquire on someone's behalf.
We sit down with you — at home, in the community or over the phone — to talk through your goals, your routine and the kind of person you'd like supporting you. Free, and no obligation.
You get a clear service agreement and schedule of supports: what we'll do, when, who with, and exactly what it draws from your plan. Nothing starts until you're happy with it.
Your matched support worker begins. We check in early, then regularly — and we adjust the roster, the hours or the worker whenever your life changes.
Services
Your NDIS plan splits funding into different budgets. So does this list — filter by budget to see what you can use us for, or read the lot.
Hands-on personal care done the way you like it: showering, dressing, grooming, toileting, continence support, transfers, medication prompting and getting ready for the day or bed.
Registration groupAssistance with daily personal activities
Support for complex and high daily needs, delivered by workers with the specific training and competencies required — including complex bowel care, PEG feeding, ventilation, epilepsy management and pressure care, under a current care plan.
Registration groupHigh intensity daily personal activities
Day-to-day support in a shared home — help with routines, cooking, medications, household rhythms and getting along with the people you live with. Rostered support up to 24/7, including active overnight and sleepover.
Registration groupAssistance with daily life tasks in a group or shared living arrangement
A break for you, and a break for the people who care for you. Short stays with support included — planned in advance, or arranged quickly when something at home changes.
Registration groupAssistance with daily life tasks in a group or shared living arrangement
Keeping the house running: cleaning, laundry, linen, dishes, rubbish, meal preparation and the weekly shop. We do it with you where you want to build the skill, and for you where you'd rather not.
Registration groupHousehold tasks
Getting to appointments, work, study, family and everything else. Support in your own vehicle, ours, or on public transport when the goal is learning to travel independently.
Registration groupAssistance with travel/transport arrangements
One-to-one support to do the things you actually want to do — the gym, the beach, a class, a club, church, the footy, catching up with mates, voting, volunteering.
Registration groupParticipation in community, social and civic activities
Small group programs and outings for people who'd rather do things alongside others — social groups, day trips, cooking, art and skills sessions with support built in.
Registration groupGroup and centre based activities
For goals that don't fit a standard program: peer mentoring, micro-enterprise, creative projects and technology-assisted ways of connecting with your community.
Registration groupInnovative community participation
Building the skills that make independence real — budgeting, cooking, using public transport, managing appointments, keeping a home, staying safe online and self-advocacy.
Registration groupDevelopment of daily living and life skills
Help understanding your plan, choosing providers, setting up service agreements and getting everything working together — plus support through the moments that change everything, like leaving school, moving house or leaving hospital.
Registration groupAssistance in coordinating or managing life stages, transitions and supports
Finding and keeping a home: applications and inspections, understanding a lease, meeting tenancy obligations, and sorting things out with a landlord or agent before they become a problem.
Registration groupAccommodation / tenancy assistance
Clinical care at home from registered and enrolled nurses — wound and continence care, medication management, catheter and stoma care, health monitoring, and training your support team to deliver your care plan safely.
Registration groupCommunity nursing care
Access to allied health through our network — occupational therapy, physiotherapy, speech pathology, psychology, exercise physiology and dietetics — with our support workers carrying the therapy plan into everyday routines.
Registration groupTherapeutic supports
Support to find work, keep work, or get through a course — preparing applications, travelling to a workplace or campus, on-the-job support and working with your employer on adjustments.
Registration groupAssistance to access and maintain employment or higher education
Working with a behaviour support practitioner to understand what's driving distress, build a plan around it, and train the people around you to respond consistently — with the goal of reducing restrictive practices over time.
Registration groupBehaviour support
Not sure which budget a support comes from? Send us your plan and we'll walk through it with you — or ask your support coordinator or plan manager to call us directly.
Our approach
Most of what makes a support good has nothing to do with the service name. It's whether the right person turns up, on time, knowing what you like.
We match on personality, interests, gender preference, language and lived experience — not just availability. Meet them before you commit, and tell us honestly if it isn't working.
We build a small, regular team around you and protect that continuity. You shouldn't have to explain your routine to a stranger every fortnight.
Support that's too careful takes life away. We back you to make your own decisions — including the ones we'd make differently — and manage the risk around them properly.
Whatever your age, culture, faith, language, gender or sexuality, you'll be supported as you are. We have zero tolerance for abuse, neglect or discrimination.
Every worker holds an NDIS Worker Screening Check, completes the NDIS Worker Orientation Module, and works to our policies on medication, manual handling, incidents and infection control.
If something goes wrong, tell us and we'll fix it — and you can always go straight to the NDIS Quality and Safeguards Commission instead. Both are legitimate. Neither affects your supports.
Where we work
If your suburb isn't listed, ask anyway — we regularly travel further for the right match.
Questions
It changes who pays the invoice, not the support you get. If you're self-managed we invoice you directly; if you're plan-managed we invoice your plan manager; if you're NDIA-managed we claim through the portal. Tell us which one you are when you enquire and we'll set it up.
For most standard supports, within a week or two of the meet and greet — sometimes faster. Overnight, high intensity and SIL supports take longer because we need to match the right trained worker rather than the first available one. If it's urgent, say so on the referral form and we'll tell you honestly what we can do.
Yes, to both. You meet your worker before supports begin, and you can ask for a different one at any time without giving a reason. Nobody has to explain why a match isn't working.
Yes. We support participants across age groups, with workers matched to the age and needs of the person. For younger children we work closely with families, schools and the early childhood team around them.
We charge in line with the current NDIS Pricing Arrangements and Price Limits, so rates depend on the support type, the day and the time. Your service agreement sets out every rate before anything starts — including travel and any cancellation terms — and we'll never claim for something we haven't discussed with you.
Use the referral form below or email us directly with the participant's goals, the supports and hours sought, plan management type, and anything we need to know about risk or complex health needs. You'll get a response on capacity — yes, no, or a realistic timeframe — rather than being left waiting.
Tell any of our team, or contact the office directly, and we'll acknowledge it and work through it with you. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544 at any time — you don't need to come to us first, and using either path will never affect your supports.
Make a referral
Participants, families, support coordinators and plan managers are all welcome to get in touch. We'll come back to you with a straight answer on capacity.
